Le Kater Shipping Policy
At Le Kater, we are committed to providing a seamless and efficient shipping experience for all our customers across India. Below is an overview of our shipping policy for our premium sofas, delivered directly through our dedicated shop vehicles.
Processing Time
- Order Confirmation: Once your order is placed, you will receive an email confirmation.
- Processing Time: Orders are typically processed within 2-3 business days.
Shipping Time
- Standard Delivery: Delivery typically takes 7-14 business days from the date of dispatch, depending on your location within India.
Shipping Rates
- Standard Delivery: Free for all orders within India.
Delivery
- Shop Vehicles: Your order will be delivered by our own shop vehicles, ensuring safe and direct transportation from our warehouse to your doorstep.
- Tracking: Once your order is ready for dispatch, you will receive an email with the estimated delivery time and the driver’s contact information for real-time updates.
Handling
- Packaging: All our sofas are carefully packaged to prevent damage during transit.
- Handling Time: Please allow up to 2 business days for your order to be prepared and loaded onto our shop vehicles.
Damages and Issues
- Inspection: Upon delivery, please inspect your order. If you notice any damage or issues, contact us immediately at support@lekater.com.
- Claims: Any claims for damages or discrepancies must be reported within 48 hours of receiving the order.
Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or need further assistance, please contact our customer support team at support@lekater.com or call us at 8606590325.
Thank you for choosing Le Kater. We appreciate your business and are committed to delivering quality products and exceptional service.